In 2004, Chris Anderson
coined the term the ‘long tail,’ which can be described as such: “products that are in low demand or
have low sales volume can collectively make up a market
share that rivals or
exceeds the relatively few current bestsellers and blockbusters, but only if
the store or distribution
channel is large enough”
(Investopedia). Essentially, the long tail holds the ability to capture niche
audience segments with diverse tastes at lower costs.
At first, I did not realize the article was written in 2004! After knowing this
fact, I was able to grasp why he didn’t mention some business services,
particularly music services that have taken full advantage of the long tail.
Anderson
argues that there is demand, albeit small, for ‘non-hit’ products (movies,
songs, etc.) and mentions a few platforms that existed in 2004 that catered to
these small audience segments. For example, at the time, Netflix was allowing
customers to rent DVDs from home. Look at what progress Netflix has made!
Anyone, anywhere in the world can stream any obscure movie that Netflix offers
right from his or her laptop. Additionally, Anderson mentions that a music
server that can stream songs on demand would be “another nail in the coffin of
the retail music model.” What has since been created and proven to be one of
the most popular subscription services? Spotify. These businesses have
diversified what is typically thought of as ‘mainstream’ and has allowed others
who are not so keen to the ‘hits’ culture to enjoy music services at a fraction
of what one would pay for an entire album at Target. What did the popularity of
Spotify mean for iTunes, Apple’s baby? Apple created ‘Apple Music’, which is
Apple’s version of a streaming music service that doesn’t seem to have proven
so popular.
So, is the
hits culture still as thriving as it was in 2004? Has the culture just moved
platforms? Well, Blockbuster went bankrupt. VCR players aren’t even made
anymore! It seems that the ‘mass market’ and ‘hits culture’ of yesteryear is no
longer holding its own. As more and more businesses find an increasing
feasibility in going digital and breaking physical barriers, we may not have
some of the same stores in a decade. For example, Barnes and Nobles may move
entirely online if the printed book market ceases to be profitable!
For more
context, here is a video of Chris Anderson discussing the long tail of the
music industry: https://www.youtube.com/watch?v=WPmJoucUXNY
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